Roaming : Visitors to Bangladesh

Special Promotion for Inbound Roamers :

Daily Unlimited Data Roaming Plan (DUDRP) is an Axiata Group Berhad promotion in which the participating subsidiary networks will be able to enjoy Daily Unlimited Data Roaming service while roaming. DUDRP will be available for all valid postpaid roaming subscribers of Celcom-Malaysia, M1-Singapore, XL-Indonesia, Dialog-Sri Lanka, Hello-Cambodia and Robi-Bangladesh.

International Roaming subscribers of the above networks will enjoy unlimited data roaming service on a daily basis.


Visitors to Bangladesh-Inbound Roamers

While you are in Bangladesh select Robi Network with the most reliable and powerful network with extensive nationwide and worldwide coverage for all your telephony communication needs.


Robi Offers

• The most comprehensive nationwide coverage in all 64 Districts in Bangladesh.
• Country wide hi-speed GPRS/EDGE Connectivity.

Selecting Robi Network:

Once you arrive in Bangladesh you can select Robi network in either of the following ways:

Automatic Selection

• Phone sets are by default configured on automatic network selection.
• When you reach Bangladesh your phone set will search for available networks and will select a network automatically. Make sure the selected network is Robi.
• The network code of Robi will be displayed any of the following: “Robi”, “BGD 02”, “470 02”, “BGD AK”, “BGD Robi”,  “BD Robi” or “AKTEL”.
• Manual Selection
• If you are unable to access Robi network automatically then you can search for the list of available networks by browsing your phone set.
• For instance, in a Nokia Handset:Go to “Settings followed by Phone Settings and then Network Selection or can refer to the phone guide.
• After a few moments, you will find a list of available networks. Then select “Robi”, “BGD 02”, “470 02”, “BGD AK”, “BGD Robi”,  “BD Robi” or “AKTEL” anyone of which is displayed and you will be connected to Robi.

Please note that to roam in Robi Network your handset has to be compatible with GSM 900 or 1800 Network.


Making calls while roaming in Bangladesh

Domestic Calls
 
For making calls with in Bangladesh using Robi network please dial as following:

Fixed Phone in Dhaka	02	Xxxxxxx
Fixed Phone in Chittagong	031	Xxxxxx
Fixed Phone in Khulna	041	Xxxxxx
Fixed Phone in Rajshahi	0721	Xxxxxx
Fixed Phone in Sylhet	0821	Xxxxxx
Robi	018	Xxxxxxx
GrameenPhone	017	Xxxxxxx
Banglalink	019	Xxxxxxx
CityCell	0119	xxxxxx
Warid	016	Xxxxxxxx

International Calls
For international Calls dial the international access code, the country code, area code for fixed phone or mobile code (without leading zero) before calling. Example: if you are calling a fixed phone in Canberra Australia you will dial

+61 2 XXXX XXXX
or
0061 2 XXXX XXXX

For any inquiries please call the 24/7 helpline for International Roaming at +8801819 232477 or email us at ir@robi.com.bd

We are there for you 24 hours a day 7 days a week 365 days a ye

Data based solutions

SMS BASED SOLUTION

Robi Corporate provides customized solutions to facilitate the sales reports from the diverse Points-of-sales; message broadcasts to customized groups; inventory updates.

CORPORATE MESSAGING PLATFORM

Robi Corporate Business is pleased to offer “Ground-breaking Corporate Messaging Platform”. A Web interface based Messaging Solution for Corporate Customers - this service, unique in the telecom arena, shall revolutionize office-operations as we know it.

DATA CONNECTIVITY

Internet from your Robi connection is the best way to bring World Wide Web in your fingertips! Robi Internet saves you from wasting time in dialing up or spending money for each minute. GPRS/ EDGE coverage throughout the country ensures you to get high speed connectivity with the information super highway. Different Internet plans are also available for you with the best value

FIELD FORCE AUTOMATION

1)  Personal Tracking System Personal Tracking System allows Corporate Customers to keep track of their registered employees. This will allow employers to focus on employee-efficiency maximization 2)  Supply Chain Management System This software will be used for collecting retail outlet requirement using a flexible mobile-based instant reporting system. This will greatly impact the conventional supply chain management system adding significant value in reducing distribution delay as well as increasing the production and inventory efficiency

Robi Corporate

Robi Corporate is founded on a robust network employing cutting-edge technology providing the ultimate solutions in terms of voice clarity; a continuously expanding nationwide network coverage; abundant international roaming global partners; popular value added services (VAS); quality easy-access corporate customer care; competitive and tailored tariff plans and specific billing.

The Corporate Strong-arm of Robi is committed to keeping you ahead of the rest. With Robi Corporate, your company will be assigned a dedicated account manager who will provide personalized assistance round the clock.

Special benefits of Robi Corporate:

• The wide range of Corporate Packages to fulfill your needs
• Zero security deposit with NO monthly line rent.
• Convenient bill payment options.
• Robi Corporate Insurance Policy.
• Cutting edge value added services like GPRS, EDGE, Personal Assistant, Corporate Messaging Platform with short code, Data and Fax call services, Call Center Solution, Fixed rate group talk plan, Customized SMS based solution.  

Friends and Family (FnF)

You may select five numbers of any operators as your Friends and Family (FnF) and enjoy a significant deduction in tariff.

Customized Credit Facility

Every single Robi Corporate 'Family members' may set their individual credit limits and alter it as per their requirement.

Itemized Bill

Call details including information such as date, time, duration and charge of any voice calls made can be provided.

Dedicated Corporate Customer Care

Corporate Customer Care has dedicated three helpline numbers specifically equipped to serve the corporate family members and they are available. This is an 'industry-first'. Please call us on 01819210952-4 or email: corporate.help@robi.com.bd or fax: (+8802) 8832502

Discover a new way to communicate with Robi Push Mail!

Introducing Robi Push Mail, a secure, reliable and feature rich email solution at a price you can afford. Now, you can work as if at your desktop from anywhere – It’s never been easier!

Aggregated Mail Box
Get all mails in a single box! You do not need to log in to all your Yahoo, Gmail, Hotmail, Office mail, MSN mail etc. accounts separately.
Instant Access
Get real-time access for all your mail accounts. Receive notification as it gets delivered to your mail box.

Affordable
No need to buy costly handsets or pay high license fees.
Mobility
No need to feel out of touch when out of office. Your mobile handset is all you need to stay updated anywhere, anytime.
Ease of Use
Provides desktop-like experience and friendly interface for simple remote access
Outstanding Security
128-bit AES encryption and industry leading antivirus technology
Attachments
View or download attachment (Handset dependent).
Simple Registration
You can easily avail this service by visiting Robi customer care centers or contacting Corporate Account Manager.

Service Charge:
Activation Fees:
BDT 500 (including VAT) Applicable for both packages
Package 1:
Robi Push Mail Monthly Subscription Fee BDT 350.00 + Unlimited GPRS Plan BDT 750.00. Total Monthly Charge BDT 1100 (excluding VAT)
Package 2:
Robi Push Mail Monthly Subscription Fee BDT 500.00 + Pay Per Use GPRS Plan Total Monthly Charge BDT 500 (excluding VAT).

Robi Postpaid New Connection

Price: BDT 499 Activation Benefit : Free 50 SMS Free Web bill & E bill Free Insurance facility up to TK. 1 lac Discount Up to Tk. 500 with bill

Condition :

Free SMS validity is for 2 bill cycle & applicable for both onnet & offnet sms TK 100 discount/month will be given if airtime usage is at least TK 300/month. (from 2nd month)

Discover a new way to communicate with Robi Push Mail!

Introducing Robi Push Mail, a secure, reliable and feature rich email solution at a price you can afford. Now, you can work as if at your desktop from anywhere – It’s never been easier!

Aggregated Mail Box
Get all mails in a single box! You do not need to log in to all your Yahoo, Gmail, Hotmail, Office mail, MSN mail etc. accounts separately.
Instant Access
Get real-time access for all your mail accounts. Receive notification as it gets delivered to your mail box.

Affordable
No need to buy costly handsets or pay high license fees.
Mobility
No need to feel out of touch when out of office. Your mobile handset is all you need to stay updated anywhere, anytime.
Ease of Use
Provides desktop-like experience and friendly interface for simple remote access
Outstanding Security
128-bit AES encryption and industry leading antivirus technology
Attachments
View or download attachment (Handset dependent).
Simple Registration
You can easily avail this service by visiting Robi customer care centers or contacting Corporate Account Manager.

Service Charge:
Activation Fees:
BDT 500 (including VAT) Applicable for both packages
Package 1:
Robi Push Mail Monthly Subscription Fee BDT 350.00 + Unlimited GPRS Plan BDT 750.00. Total Monthly Charge BDT 1100 (excluding VAT)
Package 2:
Robi Push Mail Monthly Subscription Fee BDT 500.00 + Pay Per Use GPRS Plan Total Monthly Charge BDT 500 (excluding VAT).

Increase security deposit

Increase security deposit

Deposit through SMS

Increase your postpaid security deposit through SMS to enjoy extended credit limit!

Or

You can visit your nearest Robi Customer Care Center to add secutity deposit.

Pay Your Bill

Pay Your Bill

Scratch Card – Use regular Robi Pre-Paid scratch cards or easy load to pay your bill

Simply follow the steps below:

Auto Debit – Pay your bill through credit card

Any customer with a valid credit card (MasterCard or Visa) can authorize Robi to adjust their bill to avoid getting barred and enjoy hassle free payment.

Visit any of our Customer Care Centre with the following required documents

*Ownership document
*Valid Credit Card (Photocopy – to be verified on submission)

Fill up the following forms

*Standing instruction Form - duly signed and filled up
*Auto-Debit instruction Form - duly signed and filled up

Or you can download the forms, print, fill in the instruction and send to any of our Customer Care Centre through any representative.

Easy load – Pay your bill from your nearest “Easy Load” point

With EasyLoad no PIN is required for any prepaid recharge or postpaid bill payment. Form your any nearest Easy Load center you can pay your postpaid bills.

Note: refill facility of your account will be temporarily barred following three consecutive wrong attempts in refilling the card.

Bank – Pay your bill to any of our authorized Banks

Know your Bill Information

As a Robi Postpaid customer, you can check & pay your Postpaid bill through any of the following ways:

Know your Bill Information

Web Bill –View your last 3 months bills through the internet anywhere, anytime

For Registration type “ reg” and send to 8245 (8BIL). You will receive your password through SMS.
To view your bills follow the steps below

• Log in to http://bill.robi.com.bd
• Enter mobile number and password
• Select preferred month to view bill statement for that month

E-Bill - Receive your monthly bill through email

For Registration type “ reg” and send to 8245 (8BIL). You will receive your password through SMS.
To receive your bills through email follow the steps below

• Log in to http://bill.robi.com.bd
• Enter mobile number and password
• Click on the “Ebill Registration” button and enter up to 2 email addresses
• Confirm by clicking the “Register in Ebill Service” button

SMS - Send SMS to 8PST (8778) and receive the detail for FREE

• Go to message option of your handset
• Type “bil”, ubl”, or “bal” and send to 8PST (8778)

Note :
Bil – the amount of your last bill
Ubl – your updated usage amount after your last bill;
Bal – the difference between your total billed amount and paid amount.

USSD - Just dial *140*4# and browse FREE of cost

Postpaid Tariff

SIMPLE PLAN
Particulars		TK/min
Outgoing		24 hours
To Robi		0.68
To Other Operators		0.68
To BTCL (Local/NWD)		0.68
SMS charge (to any operator)		0.48
To International (ISD)*		Only ISD Charges
Incoming
From any number worldwide			Free
Pulse
Outgoing	60 sec from 1st minute

NORMAL PLAN
Particulars		TK/min
Outgoing		24 hours
To Robi		1.00
To Other Operators		1.00
To BTCL (Local/NWD)		1.00
FNF (5 No)		0.68
Partner (1 Robi No)		0.25
SMS charge (to any operator)		0.48
To International (ISD)		Only ISD Charges
Incoming
From any number worldwide			Free
Pulse
Outgoing	30 sec from 1st minute

Note:1. Exemption of line rent Tk. 100/month, if monthly airtime usage exceed Tk.500 (excluding monthly subscription fee) or if customer subscribes unlimited GPRS 2. Normal plan customers can add up to 5 FNF numbers to any operator including one BTCL number 3. Tariffs are exclusive of VAT 4. To enjoy Simple Plan ,type 68 on & send to 8244 5. To enjoy Normal plan, type 68 off & send to 8244 6. For ISD 15 sec pulse from 1st minute applicable

To know your existing tariff plan/ package/ benefits that you are enjoying, just Dial *140*14# or type P and SMS to 8822

Other benefits for PCO Regular Tariff Plan

Other benefits for PCO Regular Tariff Plan: 

Regular voice calls usage Bonus: 

Voice call Usage (in BDT)	Usage Period	Bonus Amount     (in min.)	Call type for Bonus usage	Bonus Validity	Regular Bonus Min. & Validity Query	Regular Voice call Usage Query
100-199	Each 02 days	15	Any operator in Bangladesh	01 day	*222*2#	*444*1#
200-299		30
300-399		45
400-499		60
500-599		75
600-699		90
700-799		105
800-899		120
900-999		135
1000 & Above		150

Robi Prepaid Uddokta Tariff plan change process:   

·         Dial *8999*20# for migration to Robi Prepaid UDDOKTA Regular Tariff Plan

·         Dial *8999*21# for migration to Robi Prepaid UDDOKTA Super Tariff Plan

& then follow the instruction and get migrated INSTANTLY…

Robi Prepaid EasyLoad  Tariff plan change process:   

·         Dial *8999*20# for migration to Robi Prepaid EasyLoad Regular Tariff Plan

·         Dial *8999*21# for migration to Robi Prepaid EasyLoad Super Tariff Plan

& then follow the instruction and get migrated INSTANTLY…

Note:

·         Charge for tariff plan change - Free

·         Migration condition: Twice in every 15 days

·         Tariff plan will be changed Instantly

·         Notification will be sent upon successful change of tariff plan

If dial for changing to existing tariff plan following message will be shown- Your message was not understood

Robi Prepaid PCO Tariff Plan

Robi Prepaid PCO Tariff Plan:

Uddokta and EasyLoad Super Tariff
Particulars	TK/min
Outgoing	24 hours
To Robi	0.65
To other Operators	0.65
To BTCL (Local/NWD)	0.65
To International (ISD)*	Only ISD Charges
Incoming
From any number worldwide	Free
Pulse
Outgoing	60 sec from 1st minute *For ISD-15 sec pulse

Uddokta and EasyLoad Regular Tariff
Particulars	TK/min
Outgoing	24 hours
To Robi	0.97
To other Operator	0.97
To BTCL (Local/NWD)	0.97
To International (ISD)*	Only ISD Charges
Incoming
From any number worldwide	Free
Pulse
Outgoing	1 sec from 1st minute *For ISD-15 sec pulse

Notes:     

·         15% VAT applicable in all charges

·         For IDD/EIDD calls, BTCL time band will be applicable

Robi Prepaid Tariff plan change process

Robi Prepaid Tariff plan change process:

·         Dial *8999*1# for migration to Robi Prepaid SHOCCHO Tariff Plan

·         Dial *8999*2# for migration to Robi Prepaid SHASROYEE Tariff Plan

·         Dial *8999*3# for migration to Robi Prepaid SHOROL Tariff Plan

·         Dial *8999*5# for migration to Robi Prepaid MUHURTO Tariff Plan

·         Dial *8999*7# for migration to Robi Prepaid CLUB Tariff Plan

& then follow the instruction and get migrated INSTANTLY…

·         Charge for tariff plan change - Free

·         Migration condition: Twice in every 15 days

·         Tariff plan will be changed Instantly

·         Notification will be sent upon successful change of tariff plan

·         If dial for changing to existing tariff plan following message will be shown- Your message was not understood

Example of Migration Process:    
From Prepaid SHASROYEE tariff plan to SHOCCHO tariff plan -

• Dial *8999*1# and then send,
• Subscribers will get the following reply: Change from Shasroyee to Shoccho, general charge TK.00, press answer/ok and then send 1 to confirm
• Customer sends 1 to confirm the tariff plan migration process by pressing answer/ok/reply (depending on the handset)
• Then get the following reply for successful migration Request successful

Now, Customer started enjoying changed tariff plan and other package benefits immediately after getting the above confirmation USSD message.

Shorol Tariff

Shorol Tariff
Particulars	TK/min
Outgoing	24 hours
To Robi (incl. FnF )	0.88
To Priyo (Partner) only Robi no.	0.44
SMS to Priyo (Partner)	0.44
To Other Operators (Incl. FnF)	0.88
To BTCL (Local/NWD)	0.88
To International (ISD)*	Only ISD Charges
Incoming
From any number worldwide	Free
Pulse
Outgoing	60 sec from 1st minute *For ISD-15 sec pulse

Notes:           

• 15% VAT applicable in all charges     
• To add Priyo no please dial *140*5*1#
• To migrate to Shorol package from other package please dial *8999*3# 

Shasroyee Tariff

Shasroyee Tariff
Particulars	TK/min
Outgoing	12am to 4pm					4pm to 12am
To Robi	0.98				1.48
To Robi Priyo	0.44				0.44
To Robi FnF	0.68				0.68
To Other mobile operator FnF	0.68				0.68
To other Operators	1.48				1.48
To BTCL (Local/NWD)	1.48				1.48
To International (ISD)*	Only ISD Charges
Incoming
From any number worldwide			Free
Pulse
Outgoing		60 sec from 1st minute *For ISD-15 sec pulse
SMS to Prioyo no 24hrs			0.44/SMS

                            40 paisa for SMS to Robi Partner number, 24hrs

Shoccho Tariff

Shoccho Tariff
Particulars		TK/min
Outgoing		24 hours
To Robi (incl. FnF & partner)		0.68
To Other Operators (Incl. FnF)		0.98
To BTCL (Local/NWD)		0.98
To International (ISD)*		Only ISD Charges
Incoming
From any number worldwide			Free
Pulse
Outgoing	60 sec from 1st minute *For ISD-15 sec pulse

Muhurto Tariff

Muhurto Tariff
Particulars	Paisa/Sec
Outgoing	12am to 5pm					5pm to 12am
To Robi	2				3
To Robi partner	2				3
To Robi FnF	2				3
To Other mobile operator FnF	2				3
To other Operators	2				3
To BTCL (Local/NWD)	2				3
To International (ISD)*	Only ISD Charges
Incoming
From any number worldwide			Free
Pulse
Outgoing		1 sec from 1st minute *For ISD-15 sec pulse

Robi Prothom Tariff

Robi Prothom
Particulars		TK/min
Outgoing		24 hours
To Robi (incl. FnF & partner)		0.44
To Other Operators (Incl. FnF)		0.88
To BTCL (Local/NWD)		0.88
SMS charge (to any operator)		0.44
To International (ISD)*		Only ISD Charges
Incoming
From any number worldwide			Free
Pulse
Outgoing	60 sec from 1st minute *For ISD-15 sec pulse

Robi Prepaid Tariff Plan

Robi Prepaid Tariff Plan:

Robi Club Tariff Plan
Particulars	TK/min
Outgoing	1st Min					2nd min. and onwards
To Robi	1.00				0.25
To Robi Priyo	1.00				0.25
To Robi FnF	1.00				0.25
To Other mobile operator FnF	1.00				1.00
To other Operators	1.00				1.00
To BTCL (Local/NWD)	1.00				1.00
To International (ISD)*	Only ISD Charges
Incoming
From any number worldwide			Free
Pulse
Outgoing		60 sec from 1st minute *For ISD-15 sec pulse